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804.415.7603Admissions
At Aster Springs, we provide expert treatment for adults and adolescents of all genders, ages 12 and older (age requirements may vary by location), who are suffering from eating disorders.
Please note: We do not accept Medicaid, Medicare, or TRICARE programs.
Admissions Process
01
Connect With Us
02
Insurance Review & Payment Options
03
Admission Assessment
04
Schedule Travel & Admission
Once clinical, medical, and financial needs have been confirmed, we will coordinate a date of admission and travel details.
05
Welcome &
In-Person Assessment
Upon arrival at Aster Springs, you or your loved one will be warmly welcomed by our staff, who will complete any remaining intake paperwork.
06
Recovery
Once all intake and financial paperwork is complete, you or your loved one will meet with nursing staff and other members of the treatment team to complete assessments. This is the beginning of your recovery experience at Alter Springs.
Flexible Payment Options
At Aster Springs, we offer a range of payment options to ensure that every client has a financial plan that suits their needs before admission.
Virginia Locations:
Our residential facilities are in-network with:
- Aetna
- Anthem
- Blue Cross Blue Shield
- MultiPlan
- Optima Health
- UnitedHealthcare & affiliates (including Optum, UMR)
We also accept out-of-network benefits and offer private-pay rates.
Tennessee Location:
Our residential facility is in-network with:
- Aetna
- Blue Cross Blue Shield
- Cigna
- MultiPlan
- PHCS
We also accept out-of-network insurance and single-case agreements for residential treatment.
Additionally, Aster Springs is proud to be a participating provider in the VA Community Care Network. Our Residential Treatment Programs’ NPI numbers are 1093401622 and 1720747744.
Our financial team is dedicated to helping clients understand their benefits and care costs, ensuring no surprises. This support allows clients to focus on their treatment without added stress.
Please note: We do not accept Medicare, Medicaid, or TRICARE.
Admissions FAQs
How long does treatment last?
The average length of stay in the residential level of care varies based on the individual’s needs coming into the program and their progression throughout treatment. We aren’t a set time-frame program, but rather we advocate for the appropriate level and duration of care that gives each client the best chance at sustained recovery. If utilizing insurance for coverage, the length of stay is largely dependent on insurance approval as well.
How do I get started?
The first step is to call one of our facilities to speak with a member of our admissions team. We will schedule a full telephone or in-person assessment, verify insurance coverage, discuss admission dates, and respond to any questions.
What programs do you offer?
Can someone ever fully recover from an eating disorder, or are they always in recovery? How do you know if you are recovered?
There are different opinions on this topic, but we know that complete recovery from an eating disorder is possible. However, studies show that the prospect for recovery are greatly reduced without proper treatment. At Aster Springs, we understand the importance of being realistic about recovery and know that it’s a process. We work with each client to understand the underlying issues of their eating disorder and address those issues so they can find freedom.
If you are ready to take the next step in the eating disorder recovery process for you or your loved one, the compassionate team at Aster Springs is here to help.
