Admissions | Aster Springs


Aster Springs specializes in treating adults and adolescents of all genders ages 12 and older (may vary by location) suffering from eating disorders.

We do not participate in Medicaid, Medicare, or TRICARE programs.
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Admissions Process

Entering treatment is one of the biggest steps in recovery and trying to navigate all its details can often feel overwhelming. At Aster Springs, we do our best to alleviate any worries or stress about the admissions process. We make sure our clients feel at ease, well-informed, and prepared before entering treatment.


Connect With Us

First, you’ll speak with a member of our Admissions Team via phone. They will go over pertinent details including personal information, medical history, etc. to determine if Aster Springs is the right fit.


Insurance Review & Payment Options

Our Admissions Team will then verify your or your loved one’s health insurance benefits, as well as payment options.


Admission Assessment

After or during insurance verification, we will complete an admission assessment over the phone.


Schedule Travel & Admission

Once clinical, medical, and financial needs have been confirmed, we will coordinate a date of admission and travel details.


Welcome &
In-Person Assessment

Upon arrival at Aster Springs, you or your loved one will be warmly welcomed by our staff, who will complete any remaining intake paperwork.



Once all intake and financial paperwork is complete, you or your loved one will meet with nursing staff and other members of the treatment team to complete assessments. This is the beginning of your recovery experience at Alter Springs.

Paying for Treatment

Aster Springs offers multiple payment options, and we ensure that each client has a financial plan that works for them prior to admission. Our two Aster Springs Richmond residential locations are in-network with Aetna, Anthem, Humana, MultiPlan, Optima Health, UnitedHealthcare and affiliates, including Optum, UMR, etc, and Blue Cross Blue Shield. We also accept out-of-network benefits and offer a private-pay rate. 

Our Aster Springs Nashville residential facility is in-network with Blue Cross Blue Shield, Aetna, MultiPlan, and PHCS. We also accept out-of-network insurance options and single-case agreements for residential treatment. 

Additionally, Aster Springs is proud to be a participating provider in the VA Community Care Network. Our Residential Treatment Programs’ NPI numbers are 1093401622 / 1720747744.

Our financial team takes the time to help each client understand their benefits and cost of care so there aren’t any surprises. This is vital so our clients don’t feel burdened while they’re focusing on treatment. However, we do not accept Medicare, Medicaid, or TRICARE.

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Admissions FAQs

The average length of stay in the residential level of care varies based on the individual’s needs coming into the program and their progression throughout treatment. We aren’t a set time-frame program, but rather we advocate for the appropriate level and duration of care that gives each client the best chance at sustained recovery. If utilizing insurance for coverage, the length of stay is largely dependent on insurance approval as well.

The first step is to call one of our facilities to speak with a member of our admissions team. We will schedule a full telephone or in-person assessment, verify insurance coverage, discuss admission dates, and respond to any questions.

There are different opinions on this topic, but we know that complete recovery from an eating disorder is possible. However, studies show that the prospect for recovery are greatly reduced without proper treatment. At Aster Springs, we understand the importance of being realistic about recovery and know that it’s a process. We work with each client to understand the underlying issues of their eating disorder and address those issues so they can find freedom.

If you’re ready to take the next step in the eating disorder recovery process for you or your loved one, the compassionate team at Aster Springs is here to help.